• Is Political Correctness Coming to a Brand near You?

    by  • February 17, 2013 • Branding, Leadership, Life, Marketing, Strategy • 2 Comments

    rhinoEarls Restaurants is a very popular casual dining chain with 64 outlets in Canada, Arizona, Washington and Colorado. Twenty-five years ago, they launched a whimsical brand of beer called Albino Rhino. I don’t know why they chose that name – maybe it had something to do with the white rhino’s keen sense of smell or the fact that the species is endangered. One thing’s for sure; Earls didn’t intend to demean or humiliate people with albinism. Yet, someone with albinism launched a human-rights complaint. Now Earl’s is pulling the Albino Rhino brand and considering a new name.

    Changing the name of a brand is extremely rare. Even brands nearing death such as Brylcreem Hairdressing and Ipana Toothpaste have some equity left in them to generate profits for their owners. Enter political correctness. The controversy over American sports team branding and mascots has been going on for years. Some teams have made alterations such as the Washington Bullets, who became the Wizards. Currently, there’s a storm brewing ten miles down the road from the Wizards, at the home of their neighbors, the Washington Redskins. Frankly, dumping Redskins for another name will not affect stadium attendance or television audiences. It might even increase sales of vintage Redskins merchandise. I suspect this debate isn’t going away.

    But, consider the impact of changing the nomenclature of Harley-Davidson, Nike, or Budweiser. Not only would there be an outcry by brand loyalists, there would be economic repercussions. Should Christian Brothers Brandy be worrying about upsetting Muslims, or the folks at Beefeater Gin fretting vegetarian unrest? This brings me back to Earls and the ease at which they threw in the towel. I’m assuming they either looked at the legal costs of going up against the BC Human Rights Tribunal or viewed the matter as fait accompli. The official Earls’ word on the matter is this: “We have learned from participating in the human-rights complaint process that many persons with albinism are genuinely offended and feel that their dignity is negatively impacted by the use of the word ‘albino’ in our marketing.” I’m wondering if Earls’ education in human rights will change their hiring practices – the chain is known for its near-exclusive recruiting of young, attractive serving and hosting staff.

    Today, people find reasons to get upset about anything in the name of political correctness. There are exceptions, but the complainers are either overly sensitive, looking for notoriety, or enjoying playing the role of s**t disturber. In the case of Albino Rhino Beer, Earls didn’t have the backbone to take a stand. They buckled to the nonsense and opened the door for more frivolous cases of political ridiculousness against some of our favorite time-honored brands.

     

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    About

    Formerlife: CEO of Jacobs Suchard (Nabob, Kraft), Strategy/Branding Consultant. Afterlife: Fortune & Forbes Contributor, Wannabe Novelist.

    2 Responses to Is Political Correctness Coming to a Brand near You?

    1. Rednecks Are Pencil Dicks
      September 16, 2014 at 4:10 pm

      Albino-ism is an Amnesty International Threat/Crime Against Humanity, They have to constantly run campaigns to save babies, children and people from being mutilate because they lose their color. Good business people understand things like that and benefit from them instead of seeing it as a downfall. For example, Gibson Guitars got sued for using exotic wood on their Guitars and apologized but still had to go to court and just continued to apologize even after they terminated the program the day (and paid a loss of $Millions after losing in court to explain why they were doing this) the complaint was launched because it was a crime against humanity – never looks good if the people providing customer service are supporting crimes against humanity – especially if the crime is against a threat against humanity so large that Amnesty International is trying to stop it. If you don’t like working for your customer and educating while informing others why removing Albino from the beer name is so important, you shouldn’t have be in business – That’s the Bottom Line.

    2. October 12, 2014 at 5:28 pm

      Have you ever considered writing an ebook or guest authoring on other sites? I have a blog based on the same subjects you discuss and would love to have you share some stories/information. I know my audience would appreciate your work. If you’re even remotely interested, feel free to send me an email.

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